This Privacy Policy explains how Switchable Ltd ("Switchable", "we", "us", or "our") collects and uses personal data when you interact with our provider-facing services, including commercial services, market research, and any subsequent commercial relationship.
Switchable Ltd, a company incorporated in England and Wales (Company No: 17052031), acts as the data controller in relation to personal data collected from training providers and business contacts. Where we collect and process personal data from learners, we act as an independent data controller. Learner data is shared with training providers only where explicit consent has been obtained.
We are registered with the Information Commissioner's Office (ICO) under registration number ZC095665. If you have any questions, please contact us at legal@switchable.careers.
Research and survey participation data: If you participate in any Switchable research, study, or survey, we collect your responses. If you opt in at the end, we also collect your name, job title, organisation, region, email address, and phone number where provided.
Commercial relationship data: Where a commercial relationship is established, we collect correspondence records, invoicing details, lead detail preferences, and payment information.
Behavioural and campaign data: We collect data about how you interact with our content and campaigns, including UTM parameters, page visits, and campaign source and medium data. This is collected via cookies and analytics tools subject to your consent preferences, managed through our cookie banner.
We collect personal data through the following channels:
We may temporarily collect and store partial survey or form responses where a provider begins but does not complete a submission. Partial responses are used solely for analytical, system administration, and service improvement purposes. They are not published, shared, or used for marketing unless explicit opt-in consent is provided.
Research and reporting: Where you participate in any Switchable research or survey, your responses are used solely to produce the relevant report or study. All responses are anonymised and aggregated. Individual responses are never shared with any third party.
Communications and marketing: Where you have opted in to hear from us, we may contact you with report findings, industry insights, and information about our services. You can unsubscribe at any time.
Service delivery: Where a commercial relationship exists, we use your data to deliver agreed services, manage orders, process invoices, and provide support.
Account and relationship management: We use contact and correspondence data to manage our ongoing business relationship with you, respond to enquiries, and maintain records.
Analytics and campaign performance: We use behavioural and campaign data to understand how providers engage with our content and services, and to improve our marketing and outreach.
Consent: Where you complete the survey and opt in to be contacted, or consent to cookies and analytics tools.
Legitimate interests: To manage enquiries, analyse campaign performance, and operate and improve our services, provided these interests are not overridden by your rights and freedoms.
Contract: Where processing is necessary to deliver agreed services under a commercial arrangement.
Switchable shares personal data only where lawful, necessary, and proportionate. Personal data is shared on a need-to-know basis with:
We do not sell provider personal data. Aggregated, anonymised findings may be published in reports, studies, or marketing materials produced by Switchable.
Personal data is retained only for as long as necessary to fulfil the purposes for which it was collected. In determining appropriate retention periods we take into account the nature of the data, the purposes for which it is processed, and applicable legal or operational requirements:
| Category | Purpose | Retention Period |
|---|---|---|
| Research and survey responses (anonymised) | Report production, industry analysis, and service improvement | Indefinitely as anonymised data |
| Opt-in contact details from research participation | Research findings delivery and commercial follow up | Up to 24 months from collection; deleted or anonymised thereafter |
| Commercial relationship data | Service delivery, invoicing, dispute resolution | 6 years from the end of the relationship in accordance with standard business record keeping |
| Behavioural and campaign data | Marketing analysis and improvement | Per analytics and cookie settings; anonymised where feasible |
Once personal data is no longer required for its original purpose, or for the establishment, exercise, or defence of legal claims, it is securely deleted or irreversibly anonymised. Anonymised data may be retained indefinitely for research, reporting, and analytical purposes as it no longer constitutes personal data.
As a user of our Platform, you have the following rights in relation to your personal data:
Right of Access: You may request a copy of the personal data we hold about you.
Right to Rectification: You may request the correction of inaccurate or incomplete personal data.
Right to Erasure: You may request deletion of your personal data where processing is no longer necessary, subject to any legal obligations we may have to retain it.
Right to Restrict Processing: You may request that we restrict the processing of your personal data in certain circumstances.
Right to Object: You have the right to object to processing for specific purposes, including direct marketing or processing based on legitimate interests.
Right to Data Portability: Where applicable, you may request your personal data in a structured, machine-readable format.
Right to Withdraw Consent: Where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.
To exercise any of these rights please contact us at legal@switchable.careers. We will respond in accordance with UK GDPR timelines.
You also have the right to lodge a complaint with the ICO at ico.org.uk/concerns or by telephone on 0303 123 1113.
Our provider landing pages use cookies and analytics tools including UTM tracking to understand how visitors find and interact with our content. These operate subject to your consent, managed via the cookie banner on each page. For full details please see our Cookie Policy here.
We may update this policy from time to time. Any updates will be published on our website and the date at the top of the page will be updated accordingly.
Data Protection Contact, Switchable Ltd Email: legal@switchable.careers
Registered Address: 128 City Road, London, United Kingdom, EC1V 2NX
